1. Intro ~ 5min

Introduction

Introduce yourself and the rest attendees and their roles in the project, thanks participant for joining test session (do not share necessarily that you designed project you are going to test - people)

Getting permission to record testing session:

• We would like to record this session for a backup in case we need to recall and analyse something. Is that OK for you?
• It’s just for internal use—nothing will be shared anywhere without your permission. So, do you allow us to record?

Mini-interview

• At the beginning, could you please do tell us a few words about yourself? Quick intro
• What are your main duties at work?
• How would you describe your typical day at work?
• Could you please tell us what are your biggest challenges?
• If a person feels embarrassed: Let me explain why I’m asking it. It doesn’t mean you are to complain. Every profession has some tasks that need more time and effort. Please share such things with me.

Previous experience & mental model

• What tools and apps do you use on a daily basis at work?
• Have you ever used the application to [what your app is doing for users]?
  • Does any of these apps can do [specific benefits or features]?
    • How often do you use it?
    • Is it easy for you to use it?

Connection with the topic

• How [solution description] can help [personas] on a daily basis? How are you using it right now or would like to use it?
  • For what purpose do you use [solution description] the most?
  • When do you need to use [solution description]? If a person didn’t use: Do you see any potential situation when you could use them to complete your duties at work?
    • What this [solution description] allow/would allow you to achieve?
    • When was the last time you used a similar [solution description]?
• Thank you! We can move on to test session part.

Explaining the goal: